Frequently Asked Questions

Can I make payments online? Are these payments 100% secure?

Yes! The best way to make your payment is right here inside your online account. We accept eChecks, and Credit & Debit Card payments 24/7 using a trusted secure processor Tip: Take the hassle out of remembering your due date. Log-in now & schedule a "Reoccurring Payment Plan" easily with your Visa or Mastercard!

How do I setup an Automatic Payment?

Log-In to your account from our homepage. Select "Payment Profiles" and then select "Setup New Automatic Payment". Here you can choose to make a Single Payment or a Reoccurring Payment automatically based upon your Due Date(s). Yes - it's that easy!

How do I make a payment online?

Select "Automatic Payment" under the "Payment Profiles" menu. Here you can select to make a Single Payment or a Reoccurring Monthly Payment on your due date.

Help! I forgot my password! How do I regain access my account?

Contact us today at if you forgot your account password. We will help you immediately to obtain access & make a payment through your online account!

Are you seeing an error "No Loans Found" when trying to login to your account online? If you are seeing this error message "No Loans Found":

Starting February 2019, we sent out notices by mail & email to customers who needed to contact our new Customer Service department @ (888) 585-8316. Please note the new Phone Number: (888) 585-8316 and follow the new instructions provided in order to access your account or make a payment. Call for a Live Agent anytime @ (888) 585-8316. You will no longer be able to access your account through this website, but an agent can provide you instructions to a new website to access your account.

I have been told I did not complete Bank Verification. How do I do this step?

Please Click the Secure Link Here to verify your Bank Account. (or click the following URL link:" Note: Your Bank Account number is kept 100% secure by a trusted third-party Decision Logic. Executive Loan Center does not store this information or take payments from this account without authorization.